eCommerce Support and Maintenance Services

Our eCommerce website maintenance packages
At Mark Design, an eCommerce support agency, we are able to help you be a step ahead of security issues and raise the performance of your online store. Our regular maintenance packages allow you to quickly manage situations of bug fixes, website slowdowns, issues with mobile responsiveness, and more. We are also able to install new features for your website and keep it safe from vulnerabilities. We support, maintain, and manage the eCommerce websites which are either big or small in size.
• Account manager
• Basecamp access
• Platform version updates
• Module version updates
• PHP version updates
• Development site
• Downtime monitoring
• Monthly Report
• Critical response time
• We have various support plans to choose from

Security scanning
We are performing vulnerability scans on your website on a regular basis with the help of a top-notch security tool. Nevertheless, we do not provide a security guarantee, and we are not responsible, for the complete security of the site in the case of open-source platforms.

Security scanning
Performance Monitoring
We regularly check how well your website is working and give a report every month that shows the overall performance of the site and the SEO health.
Performance Monitoring
Customer Behaviour Tracking
Observe the user paths of actual customers with the help of Lucky Orange. It shows the places where customers are leaving your sales funnel and thus helps us to suggest changes that would increase conversion.

Customer Behaviour Tracking

UX/UI Audit
The audit will be a writing document prepared by our in-house designers which will focus on the current user experience and will include recommendations for changes/improvements that could be made. Then they will create 3-5 pages of mock-ups to represent the new layouts with the suggested improvements applied. We provide one audit per year.

CRO Analysis
Experience a systematic review of your website from a customer’s perspective to identify improvement areas. There are over 230 items that we will be looking for, all of which influence conversion rate. We provide one CRO analysis per year.

CRO Analysis
Competitor Analysis
Every quarter, your Account Manager will review one of the websites of your top 4 competitors and provide a detailed analysis. This includes an overview of your competitor’s design and functionalities, product line focus, sales, and discounts, omni channel sales, and other marketing activities

Our eCommerce support services

Shopify Support

Make customer journeys efficient and keep your Shopify store in top shape through eCommerce website maintenance services dedicated to you. Our support team promptly pinpoints the issues and gives you a hand in making your site attractive, safe, and scalable to increase your business.

WooCommerce Support

Through our eCommerce maintenance services, you will be able to take the lead in the market by having issues resolved quickly. We can provide assistance in managing high uptime, fast page loading, and offering technical support for the best performance of your business through a WooCommerce website.
Shopify support packages are designed to keep your business running at peak performance, thereby enabling the growth of your business.

Our shopify support packages

The development of your online store is basically hinged on the availability of support and maintenance service which is continuous. At Mark Design, a Shopify support agency, you can get access to our professional shopify developers for bug fixing, redesigning, feature adding, and more. Our team is capable of making your Shopify store superfast and conversion-friendly. We are proactive in offering the support you need to solve your issues and navigate through the complexities without any kind of ​‍​‌‍​‍‌​‍​‌‍​‍‌trouble.

  • Account manager
  • Basecamp access
  • Downtime monitoring
  • Monthly Report
  • Critical response time

We​‍​‌‍​‍‌​‍​‌‍​‍‌ provide support packages that can be tailored to suit your needs

Performance Monitoring

We check your site’s performance through an audit, and then, on a monthly basis, provide an overview of the general performance of the site and its SEO status.

Customer Behaviour Tracking

Real customers’ user journeys can be tracked through Lucky Orange. This gives an understanding of the exact point where customers leave the sales funnel, and, therefore, by suggesting the improvements that lead to conversion maximisation, the effect of our proposals can be evaluated.

UX/UI Audit

Our internal design team will offer their expert opinion through a written report on the present user experience and also advise on the possible changes/improvements that could be implemented. The designers will thereafter produce 3-5 pages of mock-ups to visually represent the new layouts with the suggested modifications incorporated. We limit our audits to one per annum.

CRO Analysis

Meet a well-orchestrated examination of your website through the eyes of a customer, thus pinpointing the areas that need uplifting. We will refer to more than 230 different points, all of which have a bearing on the conversion rate. We render one yearly CRO investigation.

Competitor Analysis

On a quarterly basis, your Account Manager will evaluate a website of one of your top 4 competitors and present a detailed report. This entails a synopsis of the competitor’s design and functionalities, product line inclination, sales, and discounts, omnichannel sales, and other marketing activities

Our Shopify maintenance and support services

Shopify Migrations

In a trouble-free manner, we bring forth all necessary means to smoothly transfer your e-business from any other platform to Shopify. Our thorough support team accompanies you in the building as well as executing a step-by-step strategy for secure data transfer. Not even a bit of data will be lost as we do multiple backups while you are in the process of moving your files over to Shopify.

Shopify Plus Upgrade

By using Shopify Plus upgrade, you would be able to take care of situations such as a great number of visits to your site or a high volume of sales thus ensuring that your website is running at its optimum speed and performance and that it is neither sluggish nor unreliable. Our team of Shopify Plus experts is always there whenever you will require through the same procedure facilitation, fast upgrade to scale, customisation, or efficient enablement of your online store’s performance.

Shopify Plus Consultancy

We can assist you in the selection of the right theme, its configuration, and personalisation according to your company requirements. Our team will also add third-party apps, make payment options efficient, and improve store performance for a better UX. Together with us, you can design top-notch services that will attract more customers and thereby increase the sales and revenue of your online business.